Operations Portal

The existing sheets were mapped column by column to establish what each branch genuinely needed versus what had drifted. That distinction defined the schema and kept the build narrow.

Branch staff, branch managers and head office see different slices. Retrofitting permissions onto a tool people already use is considerably harder than starting with them.

A live operational view across all four branches, replacing the weekly reconciliation entirely rather than automating it.

Who changed what and when, so the version-conflict problem that made the spreadsheets untrustworthy could not reappear in the new system.

One branch live first, with its feedback folded in before the next went on. The last branch had a materially better experience than the first.