Grounded AI agent
Answers come from your documentation and order data — not from a model guessing.
Solution
Customer Support Automation
First response in seconds, escalation only where it is needed.
AI support agents that answer from your own documentation, resolve routine requests end to end, and hand off to a human with full context.
Seconds
First response time
24/7
Coverage without night shifts
60%
Routine tickets deflected
Where it breaks today
The pattern we usually walk into.
The same questions answered dozens of times a day
Slow first response outside working hours
Context lost when a ticket changes hands
No data on what customers actually struggle with
What we build
The system that replaces it.
Action handling
Order status, returns and account changes get resolved, not just described.
Human escalation
Anything uncertain routes to a person with the full conversation attached.
Insight loop
Recurring themes surface as reports so the product or docs can fix the cause.
Built with
OpenAILangChainWhatsApp APIHelpdesk integrationn8n
Questions
Before you ask.
What if the AI does not know the answer?
It escalates. The agent is instructed to hand off rather than improvise, and every answer is grounded in your own content.
Can it run on WhatsApp?
Yes — WhatsApp, web chat, email and most helpdesk platforms.
Related capabilities
Want this running in your business?
Describe how the process works today. We will tell you what is worth automating and what is not.
- No obligation scoping call
- Honest build-vs-buy advice
- Fixed-scope phases